Frequently asked questions.

You can relax because we’ve worked hard to screen out the “bad apples.” We know what you’re looking for and what you’d prefer to avoid. Unfortunately, there are plenty of horror stories out there when it comes to the therapy world. Unethical, unscrupulous, and flaky therapists are not as uncommon as they should be. Canceling and rescheduling sessions last minute, not completing notes on time [or sometimes not doing them at all!], failing to maintain appropriate boundaries with patients, using an inappropriate model of therapy which leads to worsening of symptoms, interrupting the patient to attend to personal matters involving the therapist’s pet or child, and even falling asleep mid session are all issues which can occur if you end up with the wrong therapist.

In our field, it’s widely accepted for a therapist to practice as a “generalist;” in other words, a therapist who takes anyone who comes across their path and who may not commit to any one type of therapy. In most cases, these therapists accept new clients based upon whether they believe a client is a good fit for THEM, not whether they are the best therapist for a client. At PSYCHē, our therapists don’t choose their clients. After we assess the needs of a client, we match them with the provider who is the best fit for them.

Unfortunately, the saying “you can’t know what you don’t know” also applies to therapists. In fact, some of our interviews turn awkward when a would-be therapist realizes how much they don’t know! The bottom line is, although professional ethics requires therapists to stay within their “boundaries of competency,” there is no oversight or formal regulation on whether they do what they claim they can do. For example, many therapists identify as “eclectic," and claim to combine therapy models, but they lack proficiency in any one of the models. Therapists in our network have gone through a rigorous 4-part interview process to assess their proficiency of delivering therapy in their treatment model. And we don't just take their word for it that they have experience.